Frequently Asked Questions

8jbet requires Know Your Customer (KYC) verification before processing withdrawals. Accepted documents include a valid CNIC (Computerised National Identity Card), passport or driving licence for identity verification, plus a utility bill or bank statement dated within three months for proof of address. Documents must be clear, legible and unaltered.

KYC is a standard compliance requirement. Accounts without completed KYC cannot process withdrawals regardless of balance.

No. Each individual is permitted only one registered account on 8jbet. Creating duplicate or multiple accounts is a breach of the Terms and Conditions and may result in all accounts being permanently closed and any associated balances or winnings being forfeited. If you have forgotten your login details, use the password reset function instead of registering again.

You must be at least 18 years of age, or the higher minimum age required by the operator's licence jurisdiction, to register and use 8jbet. Age verification is a mandatory part of the KYC process. If an account is found to have been registered by a minor, it will be closed immediately and all activity voided.

On the login page, click the "Forgot Password?" link and enter your registered email address. A password reset link will be sent to that address. Follow the link within the validity window to create a new password. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected] (plain text — not a clickable link).

The registration form is accessible from Pakistan, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for ensuring their use of the platform complies with all laws applicable in their own jurisdiction. 8jbet does not claim government authorisation or licensing from any Pakistani authority. This is not legal advice.

The available deposit methods are displayed on the platform's deposit page and may include bank transfers and cryptocurrency options such as BTC, ETH and USDT. Payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as contextual payment references familiar to Pakistani users — their actual availability depends on current platform integrations.

These providers are referenced for context only and do not endorse, support or partner with 8jbet's gambling operation.

Minimum deposit amounts vary depending on the payment method selected and may be updated periodically. Indicative minimums are displayed on the deposit page at the time of your transaction. Account balances are displayed in PKR for your reference, though the underlying processing currency and any applicable conversions depend on the payment method used.

Withdrawal processing times depend on the method used and whether KYC verification is complete. Once your withdrawal request is approved internally, the transfer timeframe varies by method — cryptocurrency withdrawals are typically faster than bank transfers. KYC must be fully completed before any withdrawal is processed. Delays may occur if additional verification is required.

Withdrawals may be placed on hold for several reasons, including incomplete KYC verification, pending wagering requirements on active bonuses, a security review triggered by unusual account activity, or a request for additional documentation. If your withdrawal is delayed, contact support at [email protected] (plain text — not a clickable link) with your account details for an update.

In most cases, withdrawals must be returned to the same payment method used for the original deposit, as part of standard anti-money laundering compliance. Withdrawals to third-party accounts or methods not previously used for a deposit are not permitted. If your original deposit method is no longer available, contact support for guidance on the approved process.

8jbet offers a broad range of sports betting markets including cricket (PSL, ICC T20 World Cup, ICC Champions Trophy, bilateral Pakistan series), football, UFC/MMA and more. Cricket markets are available for match winner, top batsman, total runs, over-by-over betting and other formats. Pre-match and live in-play betting options are available depending on the event.

The casino section at 8jbet includes slot games from multiple software providers, live dealer tables (including live roulette, blackjack and baccarat streamed in real time), virtual table games and more. Live casino games allow you to interact with real dealers via video stream. Game availability may vary and is subject to change based on provider integrations.

RTP stands for Return to Player — the theoretical percentage of total wagers that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered in the long run. RTP is a statistical long-term average, not a guarantee of any specific session outcome. Higher RTP games generally offer better theoretical value over time.

In-play or live betting allows you to place bets on a cricket match while it is in progress. Odds update in real time based on match conditions, score, wickets, run rate and other factors. Markets available during live play typically include next wicket method, runs in the current over, current partnership total and match winner. Bet acceptance times are shorter during live play due to rapid odds movement.

If a cricket match is abandoned, suspended or reduced in overs due to weather or any other reason before the sport-specific completion threshold is reached, most pre-match markets will be voided and stakes returned. Specific rules depend on the market type and the cricket-specific rules published in the platform's help section. In-play bets placed before a suspension are handled according to those same rules.

Welcome bonuses are typically activated automatically on your first qualifying deposit, or via a promotional code entered during registration or at the deposit stage. The minimum deposit required, the bonus percentage and the wagering (rollover) requirements are specified in the promotional terms for each offer. Always read the full promotional terms before claiming a bonus, as conditions such as game contribution rates and cash-out limits apply.

A wagering requirement (also called a rollover) specifies how many times bonus funds must be wagered before any resulting winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means PKR 30,000 in total qualifying bets must be placed before the balance can be withdrawn. Different games contribute different percentages — slot games typically contribute 100% while table games may contribute less.

Yes. All bonuses on 8jbet carry an expiry period, which is stated in the specific promotional terms for each offer. If the wagering requirements are not completed within the stated validity window, the bonus funds and any associated winnings are automatically forfeited. The expiry clock typically begins from the moment the bonus is credited to your account, not from when you first use it.

Whether a bonus can be used across sports betting and casino games depends on the specific terms of that promotion. Some bonuses are restricted to one product type (sports-only or casino-only), while others are valid across both. Game contribution rates toward wagering requirements also differ between sports bets and casino games. Check the individual promotional terms carefully before choosing how to use your bonus.

While an active bonus is in play on your account, 8jbet applies a maximum bet limit per spin, round or transaction. This limit is stated in the promotional terms for each offer. Placing bets above the maximum bet limit during an active bonus may result in the bonus and associated winnings being voided. This rule exists to prevent exploitation of promotional offers through high-stake strategies specifically timed around bonus funds.

Deposit and loss limits can be set from the Responsible Gambling section within your account settings. You can define daily, weekly or monthly caps. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period before the new higher limit becomes active. These tools are designed to help you stay within your own defined budget at all times.

To self-exclude, go to Account Settings, navigate to the Responsible Gambling section and select the self-exclusion option. Choose a period of 6 months, 1 year, 2 years, 5 years or permanent. Your account will be suspended and marketing communications stopped. Alternatively, email [email protected] (plain text — not a clickable link) with the subject "Self-Exclusion Request" for immediate action. Self-exclusion cannot be reversed during the minimum exclusion period.

8jbet uses SSL/TLS encryption for all data transmitted between your device and the platform. Full payment card numbers are not stored on 8jbet's servers. KYC documents are held in secure, access-controlled environments. You should also protect your own account by using a strong, unique password and never sharing your login credentials with anyone. For full details, read the Privacy Policy.

If you notice any login activity, bets or transactions you do not recognise, change your password immediately using the account settings and contact support at [email protected] (plain text — not a clickable link) without delay. Describe the suspicious activity and the timeframe. Our security team will investigate and, if necessary, temporarily suspend your account pending a full review to protect your funds.

8jbet does not claim authorisation, licensing or approval from the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Pakistan has laws governing gambling, including the Prevention of Gambling Act, 1977. Users are solely responsible for determining whether accessing the platform complies with local laws applicable in their jurisdiction. This is not legal advice.